Privacy Policy (Chatbot Integrations)

1. Data Controller

The data controller is Moldova State University (USM), International Students Office, Chisinau, Republic of Moldova.

2. Scope

This policy applies to chatbot conversations provided by USM through web and messaging channels, including Meta Messenger and WhatsApp integrations.

3. What We Process

• Message content that you send to the chatbot.
• Technical metadata such as language, timestamp, channel source, and session ID.
• Limited diagnostic and security logs necessary to maintain service reliability.

4. Purpose of Processing

• Provide information about admissions, programs, fees, and student support.
• Improve chatbot quality and answer accuracy.
• Prevent abuse, fraud, and security incidents.

5. Legal Basis

Processing is based on legitimate interest in providing university information services, and where required, your consent under applicable data protection rules.

6. Data Retention

Conversation data is retained only as long as necessary for operational, quality, and security purposes, then deleted or anonymized according to internal policies.

7. Data Sharing

We do not sell personal data. Data may be processed by trusted service providers acting on our behalf, strictly for hosting, messaging, and security operations.

8. Your Rights

You may request access, correction, or deletion of your personal data, where applicable.